ek9997 Privacy
Policy

1 Information We Collect

When you register and use the ek9997 platform, we collect information in the following categories:

Registration & Identity Data

When you create an ek9997 account, we collect your full legal name, date of birth, residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere), email address, and mobile phone number. This information is used to verify your identity and comply with our Know Your Customer (KYC) obligations.

Verification Documents

To process withdrawals and comply with anti-money laundering (AML) requirements, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. Proof of address and proof of payment method (such as a screenshot of a bKash or Nagad transaction) may also be requested during the KYC process.

Financial & Transaction Data

We record details of all financial transactions on your account, including deposits, withdrawals, wagers placed, bonuses credited, and the payment methods used. Payment method identifiers — such as your bKash or Nagad mobile number or the last four digits of a card — are stored for transaction verification and AML monitoring. We do not store full card numbers or mobile banking PINs.

Technical & Usage Data

When you access ek9997.club, we automatically collect certain technical information from your device and browser. This includes:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Pages visited, features used, and time spent on the platform
• Session duration, login timestamps, and logout events
• Referral source (how you arrived at ek9997.club)

Communications Data

If you contact our customer support team by email or live chat, we retain a record of those communications — including the contents, timestamps, and resolution outcomes — for quality assurance, dispute resolution, and regulatory compliance purposes.

Responsible Gaming Data

If you choose to set deposit limits, session time-out preferences, or request self-exclusion, we record these preferences in order to enforce them consistently across all platform access points. This data is treated with the highest level of confidentiality.

2 How We Use Your Data

ek9997 uses the personal data we collect strictly for the purposes described below. We do not process your data for any purpose that is incompatible with the reasons for which it was originally collected.

Marketing Communications

ek9997 may send you promotional emails about bonuses, seasonal offers (for example, Eid promotions, BPL cricket specials, or T20 World Cup offers), and new game launches — but only if you have opted in to receive such communications during registration or subsequently through your account settings. You may withdraw your marketing consent and unsubscribe from promotional emails at any time by contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

Automated Decision-Making

ek9997 uses automated systems to detect unusual account activity, identify potential fraud, and flag transactions that may warrant further review under our AML obligations. Where an automated process results in a significant decision affecting your account (such as a temporary suspension), you have the right to request human review of that decision by contacting our support team.

3 Data Sharing & Disclosure

ek9997 does not sell or rent your personal data to third parties. We share your information only in the specific, limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

Payment Service Providers

To process deposits and withdrawals, we share relevant transaction data with our payment partners including bKash, Nagad, Rocket, Upay, and card processing networks such as Visa and Mastercard. These providers act as data processors and are contractually obligated to handle your data securely and only for the purposes of completing your requested transactions.

Game Technology Providers

Games on the ek9997 platform are powered by internationally certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Technical session data (such as game round identifiers and bet outcomes) is shared with these providers solely to deliver and audit game functionality. These providers do not receive your personally identifiable information beyond what is technically required for game delivery.

Identity Verification Services

We may use third-party KYC and identity verification services to validate the documents you submit during the account verification process. These services process your identity data under strict data processing agreements and are not permitted to use your data for any other purpose.

Legal & Regulatory Authorities

ek9997 may disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence authorities, or courts if we are required to do so by applicable law, a court order, or a formal regulatory request. We will notify you of such disclosure where we are legally permitted to do so.

4 Cookies & Tracking Technologies

ek9997.club uses cookies and similar browser-based tracking technologies to operate the platform effectively, maintain session continuity, and improve your experience. This section explains the types of cookies we use and how you can manage them.

Types of Cookies We Use

Managing Your Cookie Preferences

You can control and delete cookies through your web browser settings. Most browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies. Please note that disabling essential cookies may prevent certain features of ek9997.club from functioning correctly, including account login and session management. Instructions for managing cookies vary by browser — consult your browser's help documentation for specific guidance.

ek9997 does not use cross-site tracking cookies, third-party advertising cookies, or social media tracking pixels on ek9997.club.

5 Data Security & Retention

Security Measures

ek9997 employs a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Salted cryptographic hashing of all account passwords — passwords are never stored or transmitted in plain text
• Firewalled server infrastructure with intrusion detection and prevention systems
• Regular third-party security audits and penetration testing
• Role-based access controls ensuring staff can only access the data necessary for their specific function
• Mandatory security training for all personnel who handle personal data

While we implement these robust measures, no online platform can guarantee absolute security against all possible threats. If you believe your account has been compromised, please contact our support team immediately at [email protected].

Data Retention Periods

ek9997 retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law. Our standard retention periods are as follows:

• Active account data — retained for the duration of your account's active status plus a minimum of 5 years following account closure, in accordance with AML and financial record-keeping obligations.
• KYC verification documents — retained for a minimum of 5 years from the date of verification or from account closure, whichever is later.
• Transaction records — retained for a minimum of 5 years from the date of each transaction.
• Customer support communications — retained for 3 years from the date of the communication.
• Marketing consent records — retained until consent is withdrawn, plus 2 years thereafter for audit purposes.
• Technical and analytics data — retained in anonymised, aggregated form for up to 2 years.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

6 Your Privacy Rights

ek9997 respects your rights over your personal data. Regardless of where you are located in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — you are entitled to exercise the following rights at any time by contacting us at [email protected]:

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Privacy Request" and a description of your request. We will acknowledge your request within 3 business days and aim to fulfil it within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

We may need to verify your identity before processing a data request. This is to protect the security of your information and ensure that requests are not made fraudulently by third parties.

7 Third-Party Services & Links

The ek9997 platform integrates with a number of third-party services that are necessary to deliver the gaming experience our players expect. These include game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and platform infrastructure services.

Each of these third-party service providers operates under their own privacy policy and data handling practices. ek9997 enters into data processing agreements with all third parties who process personal data on our behalf, requiring them to maintain appropriate security standards and to use the data only for the specific, agreed purpose.

Links to External Sites

ek9997.club does not include links to external third-party websites as a matter of policy. In the unlikely event that any page on ek9997.club contains a reference to an external resource, ek9997 is not responsible for the privacy practices or content of that external site. We encourage you to review the privacy policy of any external website you visit independently.

8 Policy Updates & Contact

Changes to This Privacy Policy

ek9997 reserves the right to amend this Privacy Policy at any time to reflect changes in our data handling practices, applicable law, or the services we offer. When material changes are made, we will notify registered users via the email address associated with their account and post a prominent notice on ek9997.club for a period of at least 14 days before the changes take effect.

The "Effective" date at the top of this Privacy Policy indicates when the current version was last reviewed and updated. We encourage all players to review this policy periodically — particularly before making a deposit or submitting personal documents — to remain informed of how their data is being handled.

Your continued use of the ek9997 platform after any updated Privacy Policy has come into effect constitutes your acknowledgement of and agreement to the revised terms.

Contact Our Data Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ek9997 holds about you, please contact us using the details below. Our support team handles all data-related enquiries in English and is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.

Email: [email protected]
Subject Line: Data Privacy Enquiry
Response Time: Within 3 business days
Hours: 24/7 — Bangladesh Standard Time (UTC+6)